Judith and Ash - as a lifetime members - you should not be billed again. Please can you email support@nextupcomedy.com so we can double check and support you?

thanks Ash! glad you're loving the service and the lifetime membership feature

Hi allApologies for the frustrations for VIPs and access recently.An error in the system caused a few bugs and an understandable deluge of support requests and we've been playing catch-up. We still have this week's requests to handle but I believe the backlog has now been cleared and all of those issues have been resolved.Please do email support@nextupcomedy.com for any future issues, whilst we faced a period of slower than hoped reply times, it is still the fastest way to get the right support and allows us to keep this community for the discussion of shows and company udpates which effect everyone. Apologies again for the frustrations, we fell short but are working hard to improve things

very cool idea, thanks so much Kate!We already have the ability for shows to be 'liked' but i think your idea takes it to a whole new level! 👏

Hi Alan, glad this is resolved and sorry for the inconvinence. For future issues, and the quickes response rate - please email support@nextupcomedy.com so we can make sure the right people get back to you. 

Hi everyone. apologies about last night's stream cancellation. We updated Twitter but failed to do so on this community thread - that's my bad. We sadly had no choice but to cancel the stream last minute which was really gutting. I'm sorry for the inconvieience this probably caused. To help ensure this doesn't happen again we have put in additinal measures. Sorry again for the lack of comms on this thread, and the cancellation. 

Hi Karen and David, sorry about last night's stream. We had to cancel it last minute unfortunately due to factors outside of our control.We are sorry for the inconvienence - not ideal at all. We are putting in additional measure to ensure this doesn't happen again. 

Hi Jeremy, apologies - we had to cancel last night's stream very last minute due to factors outside of our control. we're really sorry about this. it's incredibly rare and we hope it won't happen again.

Ps. Regarding the battery usage. Would it be possible to let me know - was the app closed and running in the background? Or playing video? Many thanks!

Thnaks for your nice words David, glad you're enjoying NextUp! Thanks for flagging the search issues, we are looking into that as we've heard from other users the same problem