Maybe one day they'll start to communicate with us! 🤔

Yes, nothing yet and no communication about delays or cancellation. It would be nice if they put a holding video on like they do sometimes rather than having to refresh it multiple times for ages.

Rich Dudley That's even worse! NextUp are terrible at communicating. I wish they would realise waiting around for a livestream that never starts is a terrible experience for members. Instead of comedy we get to feel annoyed.

This post says Fringe shows 12th - 25th August then they added a last minute show for yesterday 2nd August, which presumably a lot of people will have missed. Not very helpful.

No communication from Next Up again. Very poor.

Kevin That's interesting, they used to do it properly then! I can hardly believe how badly they treat us, leaving everyone wondering what's happening for ages. Even just late starts mean hassle for everyone. It meant to be relaxing and enjoyable but they spoil it with the dreadful customer service.

Exactly, it feels very disrespectful to me. It wouldn't take much to do it properly.

Start every stream at least ten minutes before the show starts with audio and video so everyone knows they actually work.

In the event of a cancellation leave the show in the calendar with - cancelled added to the end of the show title, so everyone isn't sat around wondering.

If there is a delay or cancellation send out notifications to everyone, again so we aren't sat around wondering what is going on.

They really test everyone's goodwill by treating us so poorly. It could very easily be done properly.

They could start each live stream 10-15 minutes before the shows start. In the case of a cancellation; change the show title to have - cancelled on the end in the calendar, like they've done once or twice here. That would be much better customer service than the shambles we get at the moment.

I subscribe to Hot Water Comedy Club livestream as well as NextUp. They start every livestream about 15 minutes before each show starts so you know it's working and there's none of the clicking in and out of the stream page to see if it started, wondering if it's late or cancelled stuff that they do here.

Thanks for letting us know. 🙂